FAQ

Frequently Asked Questions

How do I make a reservation at Lumai Hotel?

Making a reservation at Lumai Hotel is easy! You can visit our website and use the online booking system to select your desired dates, room type, and number of guests. Alternatively, you can contact our reservation team via phone or email, and they will be happy to assist you in making your reservation.

What are the check-in and check-out times at Lumai Hotel?

Check-in time at Lumai Hotel is at 3:00 PM, and check-out time is at 12:00 PM (noon). If you require an early check-in or late check-out, please contact our front desk in advance, and we will do our best to accommodate your request, subject to availability.

What amenities and services are included with my stay at Lumai Hotel?

Your stay at Lumai Hotel includes a range of amenities and services to ensure a comfortable and enjoyable experience. These may include complimentary Wi-Fi, access to the fitness center, concierge services, daily housekeeping, and in-room amenities such as toiletries, coffee/tea making facilities, and a safe deposit box. Please check the specific room type and package details for a comprehensive list of amenities.

Is parking available at Lumai Hotel?

Yes, Lumai Hotel provides parking facilities for our guests. We offer both self-parking and valet parking options. Please note that parking fees may apply, and availability is subject to capacity. Feel free to contact our front desk for more information regarding parking arrangements.

Can I request additional items or services during my stay?

Absolutely! Our dedicated staff is available to assist you with any additional requests or services you may need during your stay. Whether it's extra pillows, special dietary requirements, or arranging transportation, simply reach out to our front desk or concierge, and we will be delighted to assist you.

What is your cancellation policy?

Our cancellation policy may vary depending on the room type, package, and time of the year. We recommend reviewing the specific terms and conditions at the time of booking or contacting our reservation team for detailed information regarding the cancellation policy applicable to your reservation.

Do you have accessible rooms or facilities for guests with special needs?

Yes, Lumai Hotel is committed to ensuring a comfortable and inclusive experience for all guests. We have accessible rooms and facilities available for guests with special needs. Please let us know about any specific requirements during the reservation process so that we can make appropriate arrangements to accommodate your needs.

Can I bring my pet to Lumai Hotel?

We understand that pets are an important part of the family. While we love our furry friends, Lumai Hotel typically has a no-pet policy to ensure the comfort and well-being of all our guests. However, please contact our front desk to inquire about any exceptions or nearby pet-friendly accommodations.

Are there dining options available at Lumai Hotel?

Yes, Lumai Hotel offers dining options to cater to various tastes and preferences. We have on-site restaurants, cafes, and bars where you can enjoy a range of culinary delights and refreshing beverages. Our menus feature a mix of local and international cuisines, prepared by talented chefs using fresh, high-quality ingredients.

How can I provide feedback or share my experience at Lumai Hotel?

We value your feedback and strive to continuously improve our services. You can provide feedback by reaching out to our guest relations team or by leaving a review on popular travel platforms or our website. We appreciate hearing about your experience and suggestions for enhancing your